We are currently seeking a full-time Solar Programs Project Manager II – Consumer Protection to join our Distributed Energy Resources (DERs) team. As a member of the DERs team, you will assist with driving customer participation in programs that incentivize the adoption of distributed and community solar. Solar energy is critical in driving our nation’s progress toward a decarbonized grid, and you will play a material role in helping our team make this future a reality. This unique market opportunity, paired with Energy Solutions mission driven approach, creates a perfect environment for individuals who want to have an active voice in shaping the energy future.

Daily responsibilities including but not limited to:

• Respond to incoming calls and emails to Illinois Adjustable Block Program Consumer Complaint Center
• Document and categorize complaints received
• Update public-facing Consumer Protection Database
• Follow established SOPs for complaint resolution, including communicating directly with solar vendors and customers
• Document statistics and contributing to disciplinary and complaint reporting
• Perform periodic review of registered vendor marketing materials to ensure compliance with program guidelines
• Provide educational materials related to consumer protection requirements and best practices for new vendors and vendor designees
• Contribute to educational workshops on consumer protection topics such as marketing best practices and program requirements

Minimum qualifications:

• A bachelor’s degree in an energy, engineering, or environmental related discipline
• Minimum of five years of relevant work experience in consumer protection and/or customer service
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple cases
• Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
• Provide proof of COVID-19 vaccination

Desired qualifications:

• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or customer call center operations
• Proficiency in Spanish, including written communication